We are incredibly proud to announce that Forge Technologies has won the ‘Best Digital Transformation – Retail’ award in the Digital Transformation Awards.
The Digital Transformation Awards is an independent programme celebrating digital technology projects that enhance business processes, customer experience, or cultural change.
We were in excellent company competing against Boohoo Group PLC, Lloyds Banking Group, Marks and Spencer, and Viettel Group, in the ‘Best Digital Transformation – Retail’ category. Ultimately, the judges chose our successful case study with Perrys Motor Sales as the winner in the highly competitive group.
This incredible achievement is a testament to the dedication, hard work, and passion of our team. It’s a validation of our commitment to pushing the boundaries and making a difference for businesses, employees, and customers.
“We are humbled to win the esteemed ‘Best Digital Transformation -Retail’ award. It’s a powerful motivator to continue developing solutions that elevate the standards of excellence,” says Jason Osmond, CEO at Forge Technologies. “We have always embraced innovation and encouraged a culture of creativity, collaboration, and forward thinking. From cloud computing and hybrid workplace to AI and machine learning, we strive to be at the forefront of technological advancements.”
And our journey doesn’t end here; in fact, this is just the beginning. Looking ahead, we are invigorated to embark on the next phase of our journey, further enhancing the solutions we can offer to our clients. Technology has the power to change the workplace, and we are here to bring those solutions to our clients and help them achieve greater efficiency, scalability, and success in their business.
As we celebrate this milestone, we extend our heartfelt gratitude to everyone who has been part of our journey. This award belongs to our remarkable team, esteemed clients, and dedicated supporters.
Lastly, we want to show our appreciation to the organisers of this esteemed award for recognising our efforts in both customer service and digital transformation.
You can view the full list of Digital Transformation Awards winners here.
Perrys’ Digital Transformation
Perrys’ digital transformation, that won us the awards, focused on addressing concerns around the server environment, ageing on-premise telephony and contact centre hardware, and low-capacity network that couldn’t keep up with increasing bandwidth requirements. Instead of treating each area separately, we designed a holistic roadmap that included:
Migration of legacy on-premises and co-located services to cloud and Microsoft Azure
Transition to an omnichannel contact centre solution, Cisco Unified Contact Center Express
Full SD-WAN deployment including installation of over 70 WAN circuits, Fortinet SD-Branch and multi-carrier DIA circuits for 59 locations
As a result, Perrys now has a digital foundation that is secure, reliable, and operates at high capacity. Andrew Stockton, the IT Director of Perrys commented his experience with Forge Technologies:
“Solid automotive experience and specialist skillset made Forge Technologies the perfect partner for us. I’m confident that their customer focused approach, combined with an in-depth understanding of our business, will help us stay current as the digital landscape and user expectations evolve.“
