We’re recruiting: Senior Engineers

Role overview: Senior Engineer

Forge Technologies is a managed service business that centres around three technical pillars: Modern Workplace, Cloud Transformation and Network Services.

The offering is designed for the modern adoption of cloud services with an emphasis around continuous optimisation. We aim to transition customers from a typical large scale project every 3 – 5 years, to a continuous adoption and optimisation service that has projects and changes included as part of the managed service.

We are looking for a Senior Engineer who likes a mixture of support and project work. You will work as part of the ‘Operational Service Improvement’ team focused on customer project deployments across our three technical pillars. The successful candidate will have extensive experience across IT areas such as Cloud, Networking and Microsoft applications.

You will be responsible for ensuring customer contracted SLA for incidents are achieved with a larger part of the role focused on helping get customer projects delivered. In addition, the successful candidate will be expected to constantly provide feedback on customer deployments performance and offering recommendations and improvements.

The role suits someone who is keen to expand their knowledge within a fast paced organisation across multiple technologies. The candidate should have the ability to manage time effectively and be able to prioritise work in order to ensure timely delivery and service SLAs are met.

Forge in return will support the successful candidate in growing their skills in areas that are right for the person. This means as development the candidate is able to become highly specialised in any of three technical pillars or a generalist across multiple technical areas.

Responsibilities

1. Industry awareness of emerging technologies
2. Maintain and promote, good customer service culture at all times
3. Ensure service SLAs are met for all customer incidents
4. Proactively logging and tracking time worked on support calls and projects accurately to ensure accurate P&L
5. Working with project management team to establish project dependencies and deployment planning
6. Ensure deployed services are configured and aligned to customer business requirements
7. Proactively working with the team to ensure projects are delivered according to specified designs to ensure business requirements are achieved
8. Defining and executing appropriate test plans based on the technology deployed to ensure customer acceptance of delivered project has meet their requirements
9. Recommending where appropriate improvements to customer deployed services; including discussing these with the customer during service meetings.

Technical Skills & Knowledge

The role requires a basic understanding across at least two of our three technical pillars in delivery and support. The ideal candidate has some of the below skills with the ability to demonstrate understanding of configuration and troubleshooting:

• Wide Area Networking including routing protocol
• Enterprise Networking including Wired and Wireless technology
• Firewall technology across vendors such as Fortinet, Cisco, Palo Alto
• Microsoft Office 365 – Exchange Online, MS Teams, Intune, Azure Active Directory
• Microsoft Application – Active Directory, Windows 7,8,10, Server 2018 onwards
• Modern Workplace – Windows 7,8,10
• Software Defined Networking – Fortinet, Cisco, Silverpeak
• Being able to analyse logs and Wireshark captures
• Fortinet portfolio inc UTM, Forti Manager, Analyser, SDWAN

The Person

The successful candidate must be able to demonstrate and articulate key skills required to deliver and support IT solutions in addition to:

1. At least 5 years experience in a Tier 3 supporting role
2. A wide range of understanding/knowledge rather than a specialist
3. Able to manage time effectively to ensure targets are met
4. Must be able to work as part of a team
5. Good communication skills as front facing of business to customers
6. Personal drive to continuously improve your yourself

Interested?

Please send a cover letter to recruitment@forge-technologies.com to arrange a chat. At this stage no agencies please.